Shipping & Returns
Shipping & Returns
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We send everything tracked by courier and have flat fees for shipping depending on location. Our current charges are:
Auckland region (standard) $6.00
Auckland region (rural delivery & Waiheke Island) $10.00
North Island outside of Auckland – standard $8.00
North Island outside of Auckland – rural delivery $14.00
South Island – standard $9.00
South Island – rural delivery $14.00
Note: there are some items NOT covered by our standard shipping fees but these will be noted on the individual items (mainly fragile/bulky items).
Pixie Party Supplies Limited reserves the right to amend these prices without notice at any time.
Orders are usually dispatched on the next working day.
Most orders are sent as overnight couriers (except rural delivery) however we always suggest allowing a few days for delivery.
Note: there are a few exceptions to this – typically fragile or oversized items sent to the South Island are sent with a 2 day courier, again we do suggest allowing an extra few days for delivery though.
Once your order is sent, you will receive the tracking details by email so you can monitor your parcel. For most deliveries it should usually take between 1-4 business days to reach you. If your order is urgent you are welcome to contact us before placing your order so we can let you know an expected delivery time frame.
All items are sent by courier to physical addresses only (we are unable to send to PO Box or Private Bag numbers sorry.)
We’re happy to send orders overseas but you’ll need to contact us to arrange it as our online orders can only be sent to a New Zealand address.
Please choose carefully – we do not offer refunds if you change your mind.
If you receive your products and they are not what you expected, please let us know straight away though and we’ll do our best to sort it out!
If any of your items arrive damaged please contact us within five days of receiving your package. Please ensure all packaging is retained. We will contact the courier company and arrange compensation or replacement products for you as soon as possible. Please note we may request photographic evidence to provide to our courier.