Terms and Conditions

All prices are stated in New Zealand dollars. Pixie Party Supplies Limited reserves the right to amend prices at any time.

Goods will be dispatched only once full payment for goods and shipping have been received and cleared in our bank account. Full payment must be received and cleared within 5 days of your order being placed (unless otherwise agreed prior to your order being placed) or your order will be cancelled.

Accepted methods of payment are credit card payment via (via Stripe) or AfterPay. Alternatively you can credit our bank account.

All items are sent by courier to New Zealand physical addresses only (we are unable to send to PO Box or Private Bag numbers) or can be collected from us by prior arrangement.

Please choose carefully – we do not offer refunds if you change your mind.

If you receive your products and they are not what you expected, please let us know straight away though and we’ll do our best to sort it out!

If any of your items arrive damaged please contact us within five days of receiving your package. Please ensure all packaging is retained. We will contact the courier company and arrange compensation or replacement products for you as soon as possible. Please note we may request photographic evidence to provide to our courier.

Please note if you have purchased your product in store then you must produce the original receipt as proof of purchase.

Pixie Party Supplies Limited is not responsible for the steps you take to ensure that the process that you employ for accessing this site does not expose you to the risk of viruses or other forms of interference, which may damage your computer system. We do not accept responsibility for any interference or damage to your computer system arising out of or relating to your use of this site or any hot linked site.

Pixie Party Supplies Limited collects and retains information about its customers to:

• Advise customers of new products or services
• Statistically analyse site usage and products purchased
• Improve content and products offered on the site; and
• Improve customer ease and satisfaction

This information is held on our database and is not made available to any other party. Under the Privacy Act 1993 you have the right to access any personal information held about you and correct or delete such information if required. You can do this by emailing [email protected]